Shipping policy
SHIPPING POLICY
Last updated: August 17, 2026
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SHIPPING DESTINATIONS
AEVUM currently ships eligible orders to addresses within the United States.
Free standard U.S. shipping applies to eligible orders when displayed at checkout. Shipping to P.O. boxes, APO/FPO addresses, U.S. territories, remote areas, or restricted locations may be unavailable unless the address is accepted during checkout.
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ORDER PROCESSING
Orders normally require 2–4 business days to process before shipment.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Processing may take longer during promotions, product launches, high-volume periods, payment reviews, address verification, or circumstances outside our control.
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ESTIMATED DELIVERY
After dispatch, standard U.S. delivery normally takes approximately 5–10 business days.
The estimated total time from order placement to delivery is approximately 7–14 business days.
These timeframes are estimates, not guaranteed delivery dates. Carrier delays, weather, peak periods, transportation disruptions, remote destinations, and other circumstances may affect delivery.
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ORDER TRACKING
When tracking is available, tracking information will be sent to the email address provided during checkout.
Tracking may require 24–72 hours after shipment to begin showing movement. A delay in tracking updates does not necessarily mean that the package has stopped moving.
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SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Contact support@aevumrituals.com immediately if you notice an error. Address changes are not guaranteed after an order enters processing or fulfillment.
AEVUM is not responsible for delays, loss, or additional costs caused by an incorrect or incomplete address supplied by the customer, except where required by law.
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MULTIPLE PACKAGES
An order may be delivered in more than one package. Packages may arrive on different dates and may have separate tracking numbers. You will not be charged additional shipping solely because AEVUM divides an eligible order into multiple packages.
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DELAYED ORDERS
If tracking has not updated for an extended period or your order has not arrived within the estimated timeframe, contact support@aevumrituals.com with your order number.
AEVUM may request that you allow the carrier’s investigation period to finish before a replacement or refund is approved.
If AEVUM cannot ship an order within a promised or legally required timeframe, we will provide any notice, cancellation option, or refund required by applicable law.
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PACKAGES MARKED DELIVERED
If tracking shows “delivered” but you cannot locate the package:
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Check the delivery location and surrounding area
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Ask members of your household or building
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Check with neighbors, reception, or property management
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Contact the carrier
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Allow up to 2 business days for premature delivery scans
Then contact support@aevumrituals.com. We will review the available tracking information and may assist with a carrier investigation.
A carrier’s delivery confirmation may be considered evidence of delivery, but each claim will be reviewed based on its circumstances and applicable law.
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DAMAGED, INCORRECT, OR INCOMPLETE ORDERS
Inspect your package immediately after delivery. Report damage, missing components, or incorrect products promptly, preferably within 5 calendar days.
Send your order number and clear photographs or video of the product, packaging, shipping label, and reported issue to support@aevumrituals.com.
Keep all packaging and components while the claim is being reviewed.
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REFUSED, UNCLAIMED, AND RETURNED PACKAGES
Packages refused, unclaimed, or returned because of an incorrect or incomplete customer-provided address are not automatically eligible for a full refund.
When permitted by law, actual shipping, return shipping, handling, and other unrecoverable costs may be deducted from an approved refund.
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CONTACT
Email: support@aevumrituals.com
Website: https://aevumrituals.com