Refund policy

RETURN AND REFUND POLICY

Last updated: August 17, 2026

Thank you for shopping with AEVUM. Please review this policy carefully before placing your order.

  1. RETURN REQUEST WINDOW

You may request a return within 14 calendar days after the order is marked as delivered.

To begin a return, contact support@aevumrituals.com with:

  • Your order number

  • The email address used for the purchase

  • The reason for the return

  • Photographs or video when the item is damaged, defective, incomplete, or incorrect

Returns sent without prior authorization may be refused.

After receiving return instructions, you must ship the authorized return within 7 calendar days. Starting a return request does not automatically guarantee approval.

  1. RETURN ELIGIBILITY

To qualify for a return, the physical product must be:

  • Unused and in its original condition

  • Free from damage, odors, stains, scratches, or signs of misuse

  • Returned with all original packaging, accessories, manuals, cables, and included components

  • Accompanied by valid proof of purchase

AEVUM may refuse a return or deduct an amount reflecting loss in value if the product is returned used, damaged, incomplete, altered, or inadequately packaged, to the extent permitted by applicable law.

  1. CHANGE-OF-MIND RETURNS

Unless otherwise required by law, customers are responsible for return shipping costs for change-of-mind returns, accidental purchases, preference-based returns, and orders placed using an incorrect address.

Original shipping charges, expedited shipping charges, customs charges, and return shipping costs are non-refundable unless the return results from an error by AEVUM or applicable law requires otherwise.

We strongly recommend using a trackable and insured shipping service. AEVUM is not responsible for a return package until it is received at the authorized return location.

  1. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, incorrect, or incomplete, contact support@aevumrituals.com promptly, preferably within 5 calendar days of delivery. Include clear photographs or video of:

  • The product

  • The packaging

  • The shipping label

  • The reported problem

Depending on the circumstances, AEVUM may provide troubleshooting assistance, replacement parts, a replacement product, store credit, a partial refund, or a full refund.

Do not discard the product or packaging while the claim is under review. AEVUM may require additional evidence or request that the item be returned.

This reporting request does not limit any mandatory consumer rights that may apply.

  1. NON-RETURNABLE ITEMS

The following items cannot be returned unless required by applicable law:

  • Products damaged through misuse, improper handling, unauthorized repair, modification, or failure to follow instructions

  • Products missing their original packaging, accessories, or included components

  • Digital products that have been delivered, downloaded, accessed, or redeemed

  • Gift cards

  • Products expressly identified as “Final Sale”

  • Unauthorized returns

A sale price, promotional code, or automatic checkout discount does not by itself make a product final sale unless the product is expressly identified as “Final Sale.”

  1. REFUNDS

Approved refunds are issued only after the returned product has been received and inspected, unless AEVUM determines that a return is unnecessary.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for AEVUM to process an approved refund. Your bank or payment provider may require additional time to post the funds.

AEVUM cannot send refunds to a different payment method, person, or account.

  1. EXCHANGES

Direct exchanges are not guaranteed. When an exchange cannot be processed, you may be asked to return the eligible product and place a new order.

  1. ORDER CANCELLATIONS

Orders enter processing quickly. Cancellation requests should be submitted within 1 hour of purchase by emailing support@aevumrituals.com.

Cancellation requests are not guaranteed. Once an order has entered fulfillment or has been shipped, it cannot normally be cancelled and must follow the applicable return procedure.

AEVUM may cancel and refund an order because of suspected fraud, payment problems, pricing or inventory errors, unavailable products, shipping restrictions, or other circumstances that prevent fulfillment.

  1. REFUSED, UNCLAIMED, AND UNDELIVERABLE PACKAGES

Packages refused by the recipient, left unclaimed, or returned because of an incomplete or incorrect address are not automatically eligible for a full refund.

When permitted by law, actual shipping, return shipping, handling, and other unrecoverable costs may be deducted from any approved refund.

  1. RETURN ADDRESS

Do not return products to the address displayed in our Contact Information or Legal Notice unless AEVUM specifically instructs you to do so.

The correct return address and instructions will be provided after your return request is authorized.

  1. CONTACT

Email: support@aevumrituals.com
Website: https://aevumrituals.com